Terms & Conditions

Payment for Research:

Once a research package has been agreed upon between AJ Thomson and the client, the client will receive a password to enter the Payment Area. Starting fee payment for all Research Packages must be paid before research can commence. Surname Tree Charts require full payment of the total cost before research can begin. The remainder of the payment must be paid after the work has been completed and the client has been notified of said completion. The completed work will then be sent to the client by whatever means was agreed upon in the first instance. All payments go through PayPal. See their legal agreements here. AJ Thomson does not see credit/debit card information.

Any additional work agreed between AJ Thomson and the client, after the initial starting fee, will be charged at an hourly rate. Travel out with the Scottish Borders is not included in the hourly rate and will be an additional cost to the overall price. Overseas clients will have the option of either receiving the completed work electronically by e-mail or paying an additional sum for international postage. This will be agreed upon between the client and AJ Thomson before any work is carried out. 

 

The client has the option of agreeing a 'maximum spend' with AJ Thomson before work commences. An invoice will be produced after the additional work has been completed which the client is expected to pay in full by the usual PayPal method before receiving the results of the additional work. 

Prices reflect the research process i.e. the time spent on the work - not the findings of the research.

As every piece of research is different, AJ Thomson cannot guarantee that the research will produce a positive outcome. 

​All prices are non-negotiable.

Completion time:

Timescales will vary depending on workload. The client should expect to wait at least a minimum of 20 working days before completion. If completion is going to be significantly longer, the client will be notified of this before any agreement is made.  

Cancelling services:


The client has 14 days from entering into a contract with AJ Thomson in which they can cancel it. The client can inform AJ Thomson by e-mail. Work will not begin until this time period has lapsed unless expressively stated by the client that work can be carried out before the 14 days has lapsed. In such instances, if the client then wishes to cancel, they will still be charged the costs incurred to AJ Thomson up to the point of cancellation. 

Refunds:

Refunds are unavailable. However, if there has been an error made by AJ Thomson, for example a grammatical error within a report, AJ Thomson will correct the error free of charge. AJ Thomson is not responsible for any damage caused through postage. 

Vouchers:

An AJ Thomson voucher is valid for 1 year after payment has been made. The receiver of the voucher can contact AJ Thomson by e-mail or via Social Media to discuss options available to them.

Legality:

'AJ Thomson' is the genealogical business name of A. Thomson. Work produced by AJ Thomson does not have any legal status and cannot be used as a legal document. Occasionally genealogical, family and house history research can reveal distressing results. AJ Thomson is not responsible for any distress caused due to research findings or results of research. 

Copyright:

Work produced by AJ Thomson is subject to copyright.

Any copies of documents obtained on the client's behalf will be given to the client on the proviso that the client will use the document(s) for private use only. They are not to be reproduced in any form. 

Privacy Policy:

The client's personal data, for example name, postal & e-mail address, will only be used for the purpose it was given to AJ Thomson i.e. to discuss, communicate and carry out potential &/or agreed research work. This processing is necessary for the performance of a contract to which the client is party or in order to take steps at the request of the client prior to entering into a contract. AJ Thomson will retain a record of an order from the client for a certain period for accounting purposes. Any additional information, such as dates and places of birth for example, will only be collected if they are necessary and integral to the research work the client is requesting to be carried out by AJ Thomson on their behalf. All personal information provided to AJ Thomson is stored on a pincode protected computer. 

 

This site was created and runs using Wix. See their privacy policy including 'users-of-users' information' here. The e-mail account of AJ Thomson is provided by Google. See their privacy policy here. All online payments go through PayPal. AJ Thomson does not see credit/debit card information. See Paypal's legal agreements here.  See 'External Sites' below for more information. 

 

AJ Thomson will not share any personal data of clients with any other third parties unless permitted or in the event that it is required by law. While all reasonable precautions have been made by AJ Thomson regarding security, the nature of the internet is such that the security of data sent over the internet can never be 100% guaranteed.

Cookies:

AJ Thomson may also store information about you using cookies (files which are sent by me to your computer or other access device) which I can access when you visit my site in the future. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting my cookies or disabling future cookies you may not be able to access certain areas or features of my site. To view the type of cookies being used on this website, click here

External sites:

This website contains links to websites that have been produced, and updated by other persons, companies, and organisations. AJ Thomson is not responsible and is not liable for the privacy practices, the functionality, or the content of such websites, and it does not guarantee the accuracy or completeness of any information they portray.

Marketing:

AJ Thomson uses various online marketing tools including Google (Google Search Console), Facebook and Instagram. Their privacy policies can be viewed here: Google https://privacy.google.com/intl/en-GB/index.html# Facebook & Instagram https://www.facebook.com/about/privacy/update

AJ Thomson reserves the right to change these Terms and Conditions at any time by posting changes online.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland. Any disputes arising from here shall be exclusively subject to the jurisdiction of the courts of Scotland.

Payment to AJ Thomson reflects:

- the client's acceptance and agreement to ALL the Terms & Conditions aforementioned 

- the commencement of a formal contract between the client and AJ Thomson. 

© 2018 by AJ Thomson.